Health and
Safety Protocols

USC Hotel wants you to Travel Confidently

Rest assured that we are taking the necessary steps to provide a safe and comfortable environment for everyone. In accordance with guidelines from the USC Department of Health & Safety, the City of Los Angeles, and the California Hotel & Lodging Association (CHLA), USC Hotel has implemented protocols to ensure our guests’ health and peace of mind while staying with us. From social distancing on property, the use of face coverings and enhanced sanitation and cleaning procedures, we are committed to keeping our guests, staff, and community safe.

SAFETY HIGHLIGHTS

Amenity Care Kits

Health & Safety kits, available upon request.

Elevator Safety

One household per elevator car with more frequent sanitizing.

Hand Sanitizer

Contactless sanitizer stations located throughout property.

PPE

Mask or face coverings are required.

Physical Distancing

Maintain at least six feet apart while on property.

Guest Considerations

AMENITY CARE KITS: An amenity kit with one face mask, one pair of gloves and sanitizing wipes can be provided upon request during check-in.
PHYSICAL DISTANCING: Distances of six feet or more must be maintained while on property. Lobby Ambassadors will remind guests and employees to follow distancing guidelines while on property. Sneeze guards will be utilized for the front desk, concierge desk, and at other key guest interaction points.

Guest Considerations

AMENITY CARE KITS: An amenity kit with one face mask, one pair of gloves and sanitizing wipes can be provided upon request during check-in.
PHYSICAL DISTANCING: Distances of six feet or more must be maintained while on property. Lobby Ambassadors will remind guests and employees to follow distancing guidelines while on property. Sneeze guards will be utilized for the front desk, concierge desk, and at other key guest interaction points.
PERSONAL PROTECTIVE EQUIPMENT: Masks or face coverings will be required of all guests while visiting property. Non-medical grade, single-use masks, hand sanitizer, and gloves will be available to guests upon request.
HAND SANITIZER: Contactless hand sanitizer stations will be located throughout property in areas such as entry and exit points, reception areas, concierge desks, lobbies, inside of elevators and near ATM machines.
SIGNAGE: Prominent signage will be displayed as a reminder for all guests to keep a safe space between each other. Locations will be clearly marked by signage including floor markings throughout the property in both guest and employee areas. Seating and physical layouts to lobby, dining outlets, and meeting rooms will be rearranged to ensure proper social distancing protocols are followed.
ELEVATORS: Elevator access will be limited to one household per elevator car. Frequency of cleaning and sanitizing will be increased with an emphasis on elevator buttons, handrails, and other high touchpoint areas.
FACILITIES: For the health and safety of all guests, the Fitness Center, Pool, Executive Lounge, Business Center, and Teaching Garden will be closed until further notice.
GUESTROOMS: Hotel cleaning products and protocols have been enhanced to meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood-borne pathogens. All bed linens and laundry are washed at a high temperature in accordance to CDC guidelines, and dirty laundry is bagged/contained in the guest room to eliminate excess contact while transported. The frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.
ROOM SERVICE: Room service is adjusted for proper pickup/delivery protocols, sanitation of cutlery and single use condiments. Outside food delivery restricted to lobby hand-off.
GUEST HEALTH CONCERNS: In the case of a presumptive COVID-19 positive guest, the guest’s room is removed from service and quarantined and the guest room is not returned to service until case is confirmed or cleared. In the event of a positive case, the room is only returned to service after undergoing an enhanced sanitization protocol by a licensed third-party service.
MAGAZINES AND COLLATERAL: Magazines and reusable collateral will be removed from the guestroom.

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